Frequently Asked Questions (FAQ)

Portrait At Hance Park is located in Phoenix, AZ. We are located at 1313 N 2nd St, Phoenix, AZ 85004.

Explore what's around our neighborhood.

Yes! We offer both agent-guided and virtual tours. Please click here to schedule a tour of our Phoenix apartments.

To tour our community, we require any prospects over the age of 18 to provide a valid government-issued photo ID.

No, you do not have to make an appointment to tour our community, but it is strongly recommended so that we can ensure that you have dedicated time to learn about our apartment community.

If you would like to schedule a tour please click here. 

Our Phoenix luxury apartments provide an elevated living experience with top-notch features and amenities designed for maximum comfort and enjoyment.

Several elements contribute to a luxury apartment, including its prime location, sophisticated design, high-end upgrades, and exceptional services. Portrait At Hance Park embodies all these qualities, offering unparalleled luxury.

Discover how the premium amenities at Portrait At Hance Park can make every day effortless and delightful.

Modern interior finishes

Superior customer service with a dynamic office and maintenance team.

Exceptional outdoor spaces

Resort-Style Amenities

To apply for an apartment at Portrait At Hance Park, select one of our studio, 1, 2, or 3 bedroom apartments and click APPLY NOW to start your application online.

You can also click this here to direct you to the page to select an apartment and apply.

All applicants over the age of 18 must be able to pass a credit, criminal, and rental history background screening and must income qualify by making 3 times the monthly rent based off their gross income. Please see our rental criteria and qualifications for more details.

Guarantors are accepted on a case-by-case basis. Guarantors must also complete an application, undergo screening, and meet income requirements. Please see our rental criteria and qualifications for more information. 

No, we do not offer furnished apartments. 

Yes, we offer lease terms between 3-12 months.

Yes.

Yes, we love your furry friends! We allow up to two pets per apartment home.

Breed restrictions apply. Not approved but not limited to, Pit Bull Terriers, Staffordshire Terriers, Rottweilers, German Shepherd, Presa Canarios, Chow Chow, Doberman Pinschers, Akitas, Wolf hybrids, Mastiffs, Cane Corsos, Great Danes, Alaskan Malamutes, Siberian Huskies. Including any mix of the breeds listed above.

Please contact the leasing office for pet fee and pet rent amounts required for each pet. 

You can pay your rent online via our online Resident Portal.

The online portal will allow you to pay via debit or credit card with a convenience fee, or pay by ACH payment. ACH payments do not have a fee.

Rent is always due on the 1st of the month. This includes holidays and weekends. 

Rent is due on the 1st of the month and late fees begin on the 4th of the month. 

Yes, this is a mandatory requirement.

We offer cable and internet services through Cox. Please contact the office for more information about these services.

No, we do not offer on-site recycling.

Portrait At Hance Park is partnered with Parcel Pending, helping residents gain easy 24-hour access to their packages. Packages are not held at the front desk and are not accepted by the office.

No, utilities are not included in the rent. Water, sewage, and trash are allocated and will be billed monthly. This will reflect on your monthly statement and will be due on the 1st of the month with the rent and any other monthly fees. Residents are responsible for setting up electricity in the leaseholder’s name with APS.

Residents are responsible for setting up electricity in the leaseholder’s name with APS.

Non-emergency service requests can be easily entered into your online resident portal! 

In the case that you have an emergency maintenance request, you can reach our team at any time to place an emergency service request by calling our office. If you call outside of office hours, please follow the prompt and our on-call emergency service associate will address requests that qualify as an emergency. 

For emergencies that require immediate attention, such as fires, medical situations, or any life-threatening situations, please call 911 directly.

We encourage our residents to personalize their apartments and make them feel like home. You are welcome to hang pictures and even mount your TV on the wall. We kindly ask that you visit the office to learn about our decorating policies and any charges that may apply for restoring the apartment before you move out.

Parking is first come first serve in our open surface lot. Select units include attached garages.

All residents are responsible for the actions of their guests, and guests must follow the applicable lease and community policies.

Guests must park in the designated visitor parking outside the resident access gate located on the 1st floor and lower. They must also register their vehicle on https://parkm.app/permit/community at the time of arrival.

Yes, we think friends and family make the best neighbors! 

Please contact the leasing office for more details.

Portrait At Hance Park is located in the Phoenix Union High School District and is zoned to Herrera Elementary School, Herrera Middle School, and Cezar Chavez High School.

For more information, please visit: https://www.pxu.org/

Uber Eats - Offers a wide range of restaurants, convenience, and delivery options.

Door Dash - Provides delivery from local restaurants, convenience stores, and grocery stores.

Postmates - Delivers food and groceries from various local businesses.

Grubhub - Specializes in delivery from local restaurants and stores in the area.

Instacart - Focuses on grocery delivery from major nearby supermarkets.